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BastionGlass

Fenius live

BastionGlass + Fenius

Fenius answers the front desk. Owners review the exceptions.

Inbound calls and webchat move through vehicle capture, live distributor pricing, quoting, appointment booking, EDI filing, SMS confirmation, deductible follow-up, and QBO invoice drafting.

Live intake workflow

Fenius automation with human approval where it matters

Active

Inbound call

Fenius captures customer, vehicle, and claim intent

Vehicle + pricing

Year, make, model, NAGS match, and distributor price check

Quote + booking

Quote sent, appointment drafted, technician route staged

Back office

EDI, deductible follow-up, SMS, and QBO invoice draft

Calls

Live AI

Webchat

Ready

Exceptions

Owner review

Exception dashboard

Owner queue

LYNX packet

Certification review required

Review

QBO invoice

OAuth connection needed

Review

B

BastionGlass

Fenius live

Fenius live AI call center

Sign in to BastionGlass + Fenius

Fenius handles calls and webchat, then routes pricing, EDI, payments, and accounting exceptions into the owner dashboard.

Calls

VIN

Pricing

EDI/QBO

View the demo workspace

Opens preloaded sample data for product walkthroughs. Use Google sign-in for a real workspace.

Demo only

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