Fenius answers the front desk. Owners review the exceptions.

Inbound calls and webchat move through vehicle capture, live distributor pricing, quoting, appointment booking, EDI filing, SMS confirmation, deductible follow-up, and QBO invoice drafting.

Live intake workflow

Fenius automation with human approval where it matters

Active

Inbound call

Fenius captures customer, vehicle, and claim intent

Vehicle + pricing

Year, make, model, NAGS match, and distributor price check

Quote + booking

Quote sent, appointment drafted, technician route staged

Back office

EDI, deductible follow-up, SMS, and QBO invoice draft

Calls

Live AI

Webchat

Ready

Exceptions

Owner review

Exception dashboard

Owner queue

LYNX packet

Certification review required

Review

QBO invoice

OAuth connection needed

Review

BastionGlass

Fenius live

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