Hiring and Training Technicians: A Complete Guide

The Technician Challenge

Good technicians are the backbone of any auto glass shop. They're the ones who execute quality work that keeps customers coming back and drives referrals.

But finding, training, and retaining skilled technicians is increasingly difficult. Here's how to build a reliable team.

Where to Find Technicians

Traditional Sources

• Trade schools with automotive programs
• Vo-tech programs at local high schools
• Referrals from current employees
• Industry job boards

Non-Traditional Sources

• General automotive experience (body shops, dealerships)
• Construction workers with attention to detail
• Career changers looking for skilled trades

Don't overlook candidates without glass experience. A person with good mechanical aptitude, attention to detail, and strong work ethic can be trained.

The Interview Process

What to Look For

• Reliability - Do they show up on time? Can they be trusted with a work vehicle?
• Attention to Detail - Glass work requires precision. Small mistakes are visible.
• Customer Skills - Mobile techs interact with customers directly
• Physical Ability - The work requires lifting and working in various positions
• Driver's License - A clean driving record is essential for mobile work

Questions to Ask

• "Tell me about a time you had to redo work to get it right."
• "How do you handle an unhappy customer?"
• "Describe your process for learning a new skill."
• "What's the most challenging installation you've done?"

Training New Technicians

Week 1-2: Fundamentals

• Shop safety and procedures
• Tool identification and care
• Vehicle protection
• Observation with experienced technicians

Week 3-4: Assisted Installations

• Side glass with supervision
• Basic windshield under direct guidance
• Proper cleanup and inspection

Month 2-3: Growing Independence

• Increasing solo work on simpler jobs
• Introduction to different vehicle types
• Quality checks before and after

Month 4+: Full Competency

• Complex installations
• ADAS calibration training
• Customer interaction skills
• Problem-solving difficult situations

Retention Strategies

Keeping good technicians is as important as finding them.

Competitive Compensation

• Know what competitors pay
• Consider performance bonuses
• Provide benefits if possible (health, retirement)

Growth Opportunities

• Cross-training (calibration, chip repair)
• Leadership roles
• Profit sharing or ownership paths

Work Environment

• Quality tools and vehicles
• Reasonable schedules
• Recognition for good work
• Listen to their input on operations

Career Development

• Certification programs
• Industry training
• Conference attendance

Documentation and Tracking

Use your CRM to track:

• Jobs completed per technician
• Quality metrics (callbacks, redo rate)
• Customer feedback
• Training certifications

This data helps you identify top performers, spot issues early, and make informed decisions about promotions and pay.

The Long Game

Building a reliable team takes time. Invest in training, treat people fairly, and create an environment where skilled workers want to stay. Your technicians are your most valuable asset.